Terms

Terms of Service.

Last updated July 2026.

1. Acceptance of Terms

By creating an account or using the incase web or mobile application (the “Services”) you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms please do not use the Services.

These Terms constitute a legally binding agreement between you and In Case LLC (“incase,” “we,” “us,” or “our”), a Colorado limited liability company.

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice in the Services. Your continued use of the Services after notice of changes constitutes your acceptance of the updated Terms.

2. Description of the Services

incase is a secure web and mobile application that allows individuals and families to organize, store, and share important personal and family information. Users build “Cases” — organized collections of information across nine Folders — and share them with family members, caregivers, and others of their choosing.

incase is not a legal service, medical service, financial advisory service, or estate planning service. Nothing in the Services constitutes legal, medical, or financial advice. For advice in these areas please consult a qualified professional.

3. License to Use the Services

Subject to your compliance with these Terms, incase grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use.

This license does not include the right to:

  • Reproduce, distribute, modify, or create derivative works of the Services or any part thereof.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of the Services or any software used to provide them.
  • Access the Services in order to build a similar or competitive product or service.
  • Scrape, data mine, or extract data from the Services by automated means.
  • Remove, alter, or obscure any proprietary notices, labels, or marks on the Services.
  • Use the Services for any commercial purpose or on behalf of any third party without our prior written consent.

All rights not expressly granted in these Terms are reserved by incase. Any use of the Services not permitted by these Terms will automatically terminate the license granted above.

4. Eligibility

You must be at least 18 years old to use the Services. By using the Services you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into these Terms.

You agree to provide accurate, complete, and current information when creating your account and to keep your account information updated. You are responsible for all activity that occurs under your account.

incase is not directed at children under 13. If you believe a child under 13 has created an account please contact us immediately at [email protected].

5. Your Account

incase uses passwordless authentication. You log in using a secure code sent to your email address. You are responsible for maintaining access to the email account associated with your incase account.

You may not share your account with others or allow others to access the Services through your account credentials. Sharing is accomplished through incase’s built-in sharing features, not through account credential sharing.

You may delete your account at any time through your account settings. We offer you the chance to export your content first. Your account then enters a 7-day grace period, during which you can restore it simply by logging back in. After the grace period your Case content is permanently deleted from our live systems within 30 days and from our backups within 90 days.

6. Free Trial and Subscriptions

Free Trial

incase offers a 30-day free trial. A valid credit card is required to begin your trial, and your card will not be charged until the trial ends. You will receive a reminder email three days before your trial ends with a clear option to cancel — cancel before then and you will not be charged.

If you cancel during your trial, or if your card cannot be charged when the trial ends, your Case becomes read-only for a 30-day grace period. You can restore full access at any time during that period by subscribing. If you do not, your Case content is then permanently deleted from our live systems and, within 90 days, from our backups.

Plans and pricing

Creating a Case is a one-time fee, and your first year of storage is included free:

  • Single Case — $30 one-time. One Case.
  • Family Plan — $99 one-time. Up to five Cases.
  • Additional Case — $25 one-time to add a Case to any plan.

Storage

From your second year onward, a small annual storage fee keeps your Cases safe and accessible:

  • Single Case — $10 per year.
  • Family Plan — $30 per year.
  • Additional Case — $5 per year, added to your existing storage subscription at your next renewal.

Lifetime and Founder pricing options may be available for a limited time. Details are available at shareincase.com.

7. Storage and Uploads

Upload limits

Each Case supports up to 50 uploaded files. This includes documents, photos, IDs, scanned files, voice recordings, and any files added through the mobile app. Each file may not exceed 25MB. Video files are not currently supported. These limits apply per Case regardless of plan.

Storage fees

Storage fees begin in your second year and are calculated at $10 for a single Case and $5 per additional Case per year. Storage fees are billed annually and apply to all Cases associated with your account regardless of when they were created or added.

8. Billing

incase has two kinds of charges: a one-time fee to create or add a Case, and an annual storage subscription. The one-time creation fee is charged when your 30-day trial ends, and your first year of storage is included free. The annual storage subscription begins in your second year, is processed by Stripe, and renews each year until you cancel. When you add a Case to an existing plan, its $5 annual storage is added to your storage subscription at your next renewal.

Your storage subscription will automatically renew at the end of each annual period unless you cancel before the renewal date. You will receive a renewal reminder by email at least 30 days before your renewal date.

Third-Party Payment Processing — Stripe

incase uses Stripe, Inc. (“Stripe”) as its third-party payment processor. By subscribing to the Services and providing payment information you agree to Stripe’s Terms of Service and Privacy Policy. Your payment information is collected, stored, and processed directly by Stripe and is not stored by incase.

incase is not responsible for any errors, failures, interruptions, or losses arising from or related to Stripe’s payment processing services. If a payment fails, is disputed, or is otherwise affected by an issue originating with Stripe or your financial institution, incase’s liability is limited to working in good faith to resolve the issue and does not extend to any consequential, incidental, or indirect damages arising from the payment failure.

Chargebacks and disputes are subject to Stripe’s policies and your financial institution’s policies. In the event of a chargeback or payment dispute incase reserves the right to suspend or terminate access to the Services until the dispute is resolved.

incase does not warrant the availability, accuracy, or performance of Stripe’s services. Any issues with payment processing should be directed to Stripe’s support in addition to contacting us at [email protected].

Payment failure

If a payment fails, we will make reasonable attempts to collect it and to reach you, both before your renewal date and afterward. If payment is not resolved, your Cases are locked and scheduled for deletion, and you can restore full access at any time before then by resolving payment.

Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription you will retain access to the Services through the end of your current billing period.

Price Changes

We may change subscription prices at any time. We will provide at least 30 days advance notice of any price change by email. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new price.

Case Deletion

You may delete any individual Case from your account at any time through your account settings. When you delete a Case it is removed from your account right away, and the slot it occupied becomes available for a new Case.

For 7 days after you delete a Case it can still be restored. If you deleted it by mistake, contact us at [email protected] within that window and we will do our best to bring it back in full. After those 7 days the Case and all of its content are permanently deleted from our live systems and can no longer be restored; as with the rest of your content, it then ages out of our encrypted backups within 90 days.

Deleting a Case does not change your storage subscription or its fee.

9. Your Content

You own your content

The information you enter into your Cases and Folders (“Case Content”) belongs to you. incase does not claim any ownership interest in your Case Content.

License to incase

By using the Services you grant incase a limited, non-exclusive license to store, process, and display your Case Content solely for the purpose of providing the Services to you and the people you have authorized. This license ends when you delete your account or delete specific content.

Exporting your content

Once your trial has converted to a paid plan, a Case owner can download a copy of the Case at any time from account settings — a zip of readable PDFs, one per Folder, with your uploaded files included. If you would like a copy of your data before your trial converts, or would prefer that we prepare it for you, email [email protected] and we will provide it within 30 days at no charge.

Your responsibility for your content

You are solely responsible for the accuracy and completeness of your Case Content. incase does not verify the accuracy of any information you enter. We strongly encourage you to keep your Case Content current and accurate.

You represent and warrant that your Case Content does not violate any applicable law, infringe any third party’s rights, or contain any content that is false, misleading, defamatory, or harmful.

No AI processing

incase does not process your Case Content using artificial intelligence or large language models. Your Case Content is not sent to any third-party AI service. Your information stays within incase’s secure infrastructure.

10. Sharing and Access

Account roles

Every Case has one owner. Owners may invite others to access their Case at one of two permission levels — view only or view and edit. People with shared access do not pay fees and do not need their own incase subscription to view a shared Case. Only the owner or assigned manager may change sharing permissions, or delete the Case.

incase allows you to share your Cases or individual Folders with other people at permission levels you choose — view only or view and edit. You are solely responsible for the sharing permissions you set and for ensuring that access is granted only to people you trust.

incase is not responsible for how authorized viewers use information they have been given access to. When you share your Case Content with another person you accept the risk that they may use that information in ways you did not anticipate.

You may change or revoke sharing permissions at any time through your account settings. Revoking access does not delete any information the authorized viewer may have already saved or copied outside of incase.

11. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services to store, share, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Attempt to gain unauthorized access to any part of the Services, other users’ accounts, or incase’s systems or networks.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Use the Services to transmit unsolicited communications or spam.
  • Reverse engineer, decompile, or attempt to extract the source code of the Services.
  • Use the Services in any way that could damage, disable, overburden, or impair the Services.
  • Use automated tools, bots, or scripts to access or interact with the Services.

incase reserves the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated these Terms.

12. Privacy

Your privacy is fundamental to everything we do. Our Privacy Policy, available at shareincase.com/privacy, describes how we collect, use, and protect your information and is incorporated into these Terms by reference.

By using the Services you agree to the collection and use of your information as described in our Privacy Policy.

13. Security

incase implements industry-standard security measures to protect your Case Content including application-layer encryption of sensitive fields and encrypted file storage. However no security system is perfect and we cannot guarantee absolute security.

You are responsible for maintaining the security of the email account associated with your incase account. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

incase does not warrant that the Services will be uninterrupted, error-free, or completely secure. incase does not warrant the accuracy, completeness, or usefulness of any information provided through the Services.

incase is not a substitute for professional legal, medical, or financial advice. The fact that you have organized information in incase does not constitute legal planning, advance care planning, or any other professional service.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, EVEN IF INCASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCASE’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO INCASE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions our liability is limited to the maximum extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless incase and its officers, directors, members, employees, and contractors from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your Case Content, your violation of these Terms, or your violation of any applicable law or third-party rights.

17. Dispute Resolution

Informal resolution

Before filing any formal legal claim please contact us at [email protected] and give us 30 days to try to resolve your concern informally. Most concerns can be resolved quickly and without formal process.

Binding arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be conducted in Denver, Colorado before a single arbitrator. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

YOU AND INCASE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.

Exceptions

Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Nothing in this section prevents either party from pursuing claims in small claims court for disputes within that court’s jurisdiction.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado.

19. Termination

Account cancellation

You may cancel your storage subscription at any time through your account settings. Cancelling stops the automatic renewal: you keep full access until the end of the period you have paid for, and you can resume any time before then. After that period your Case becomes read-only for a 60-day grace period, giving you time to export your information or resubscribe. If you do not resubscribe, your Case content is then permanently deleted from our live systems and, within 90 days, from our backups. If you would rather remove your account and its content outright, you can delete it from your account settings, as described in “Your Account” above.

incase may suspend or terminate your account at any time if we determine that you have violated these Terms, that your use of the Services poses a security risk, or for any other reason at our sole discretion. We will provide notice of termination by email where reasonably possible.

Upon termination all licenses granted to you under these Terms immediately terminate. Sections 9, 14, 15, 16, 17, and 18 survive termination.

20. General

Entire agreement

These Terms and our Privacy Policy constitute the entire agreement between you and incase regarding the Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable the remaining provisions will continue in full force and effect.

No waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. incase may assign its rights and obligations without restriction.

Force majeure

incase shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control including acts of God, natural disasters, pandemic, war, terrorism, or government action.

Contact

Questions about these Terms:
[email protected]
In Case LLC
shareincase.com